Contact us
Contact us
We are a small team and we answer every message ourselves.
Email: helios.us.store@gmail.com
Response time: within 2 business days, Monday to Friday.
What to include
To get you an answer in one reply rather than three, please include your order number, and for anything to do with a fault or damage, a couple of photographs.
Order status
You can check where your order is at any time using your HELIOS tracking number on our tracking page. If your tracking number has not arrived within 3 business days of ordering, email us.
Returns
Start a return by emailing us with your order number — see our Refund Policy for the full process. Please wait for return instructions before shipping anything back.