Shipping
Where we ship
We ship to addresses within the United States. We do not currently ship internationally.
Cost
Shipping is free on every order. There is no minimum and no surcharge at checkout.
Processing and delivery
- Processing: orders are prepared within 1–2 business days of purchase.
- Delivery: typically 7–10 business days from the order date.
Business days exclude weekends and US public holidays. Delivery windows are estimates, not guarantees — carrier delays, weather and peak periods can extend them.
Tracking
Every order ships with tracking. You will receive a HELIOS tracking number by email as soon as your order leaves us, and you can check its status any time on our tracking page. If you have not received a tracking number within 3 business days of ordering, email us and we will chase it.
Delays
If your order has not arrived within 15 business days, contact helios.us.store@gmail.com with your order number. We will locate it or replace it.
Wrong or incomplete address
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery; a second delivery attempt to a corrected address may be chargeable.
Damaged in transit
If your parcel arrives damaged, photograph the box and contents before unpacking further and email us within 7 days. We will replace or refund it in full.